{"id":246675,"date":"2023-08-22T04:17:41","date_gmt":"2023-08-22T02:17:41","guid":{"rendered":"https:\/\/test.eye-origin.com\/?page_id=246675"},"modified":"2023-12-09T16:42:33","modified_gmt":"2023-12-09T15:42:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/test.eye-origin.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/test.eye-origin.com\/wp-content\/uploads\/2023\/08\/eye-origin-blue-eye.jpg&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; min_height=&#8221;57vh&#8221; height=&#8221;40vh&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;absolute&#8221; position_origin_a=&#8221;center_center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;312cebee-bc99-4a09-a316-273be19f2203&#8243; text_font_size=&#8221;55px&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;50px&#8221; position_origin_a=&#8221;center_center&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;8a8091d6-638c-4653-bff1-a3e61a8a4621&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773&#8243; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_font=&#8221;Fahkwang|200|||||||&#8221; header_2_text_color=&#8221;#1b1b1b&#8221; header_2_font_size=&#8221;1.3vw&#8221; custom_margin=&#8221;||36px||false|false&#8221; animation_direction=&#8221;bottom&#8221; scroll_fade=&#8221;0|28|28|36|0|2%|98%&#8221; motion_trigger_start=&#8221;bottom&#8221; text_font_size_tablet=&#8221;17px&#8221; text_font_size_phone=&#8221;17px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;17px&#8221; header_2_font_size_phone=&#8221;17px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773%22:%91%22text_text_color%22%93}&#8221;]<\/p>\n<p>Welcome to Eye Origin, your premier iris imaging company. Our FAQ page covers everything you need to know before, during, and after your appointment. Discover essential information to prepare for your visit, understand the iris imaging process, and learn about our attentive after-sales service. Let us guide you through a seamless and captivating experience from start to finish.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1000px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;In preparation for&#8221; layout=&#8221;inline&#8221; layout_inline_order=&#8221;right&#8221; image=&#8221;https:\/\/eye-origin.us\/wp-content\/uploads\/2023\/08\/Asset-1.svg&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;5%&#8221; button_url_new_window=&#8221;1&#8243; image_width_tablet=&#8221;15%&#8221; image_width_phone=&#8221;15%&#8221; image_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;2.4vw&#8221; header_font_tablet=&#8221;&#8221; header_font_phone=&#8221;&#8221; header_font_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_card][dsm_faq dsm_accordion_gap=&#8221;21px&#8221; dsm_close_bg_color=&#8221;#FFFFFF&#8221; dsm_open_icon_bg_color=&#8221;gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780&#8243; dsm_open_icon_color=&#8221;#FFFFFF&#8221; dsm_close_icon_bg_color=&#8221;gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95&#8243; dsm_close_icon_color=&#8221;#FFFFFF&#8221; dsm_animate_icon=&#8221;on&#8221; dsm_icon_placement=&#8221;right&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_font_size=&#8221;17px&#8221; closed_header_font=&#8221;|600|||||||&#8221; closed_header_font_size=&#8221;17px&#8221; content_font_size=&#8221;17px&#8221; animation_style=&#8221;fade&#8221; border_color_all_dsm_toggle_open_border=&#8221;#FFFFFF&#8221; border_color_top_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_color_right_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_width_bottom_dsm_toggle_closed_border=&#8221;1px&#8221; border_color_bottom_dsm_toggle_closed_border=&#8221;gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773&#8243; border_color_left_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_radii_dsm_icon_open_border=&#8221;on|94px|94px|94px|94px&#8221; border_radii_dsm_icon_close_border=&#8221;on|66px|66px|66px|66px&#8221; global_colors_info=&#8221;{%22gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773%22:%91%22border_color_bottom_dsm_toggle_closed_border%22%93,%22gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780%22:%91%22dsm_open_icon_bg_color%22%93,%22gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95%22:%91%22dsm_close_icon_bg_color%22%93}&#8221;][dsm_faq_child dsm_title=&#8221;Is it possible to combine several eyes in one photo? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>Of course<\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>, <\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>you can <\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>include<\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22> up to 6 irises on the same <\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>frame in <\/span><span class=%22NormalTextRun SCXW144166923 BCX0%22>different dispositions<\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22> <\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW144166923 BCX0%22><span class=%22NormalTextRun SCXW144166923 BCX0%22>(li<\/span><span class=%22NormalTextRun SCXW144166923 BCX0%22>near, square, rectangular,..). For more, ask in gallery.<\/span><\/span><span class=%22EOP SCXW144166923 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is it possible to photograph pets? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW246788463 BCX0%22><span class=%22NormalTextRun SCXW246788463 BCX0%22>Unfortunately,<\/span><span class=%22NormalTextRun SCXW246788463 BCX0%22> our photography system is not suitable for animals <\/span><span class=%22NormalTextRun SCXW246788463 BCX0%22>at the moment<\/span><span class=%22NormalTextRun SCXW246788463 BCX0%22>.<\/span><\/span><span class=%22EOP SCXW246788463 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is it necessary to book an appointment? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW237973243 BCX0%22><span class=%22NormalTextRun SCXW237973243 BCX0%22>No, you can simply <\/span><span class=%22NormalTextRun SCXW237973243 BCX0%22>walk-in<\/span><span class=%22NormalTextRun SCXW237973243 BCX0%22> the gallery, however making an appointment is recommended, especially during peak periods.<\/span><\/span><span class=%22EOP SCXW237973243 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;How can I book an appointment? &#8221; dsm_content=&#8221;<\/p>\n<p>Directly on our website by clicking %22<a href=%22https:\/\/test.eye-origin.com\/en\/appointment\/%22>Make an appointment<\/a>%22 or by writing us directly by email or whatsapp.<\/p>\n<p>&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243; sticky_enabled=&#8221;0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is it necessary to come physically or can I bring a picture? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW51442175 BCX0%22><span class=%22NormalTextRun SCXW51442175 BCX0%22>Yes, the presence of the person on site is essential. I<\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>n fact, i<\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>n order to photograph your <\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>iris<\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22> we use advanced technology that allows us to obtain images of the highest quality, capturing all <\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>of <\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>the <\/span><span class=%22NormalTextRun SCXW51442175 BCX0%22>finest details within your iris.<\/span><\/span><span class=%22EOP SCXW51442175 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;What is the nearest gallery? &#8221; dsm_content=&#8221;<\/p>\n<p>We have 2 galleries in Barcelona, one in Nice, one in Antibes, one in Porto and one in New York.<\/p>\n<p>&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;What products do you offer (materials and sizes)? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW89359328 BCX0%22><span class=%22NormalTextRun SCXW89359328 BCX0%22>We offer plenty of framing options to suit your artwork\u2019s needs<\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW89359328 BCX0%22><span class=%22NormalTextRun SCXW89359328 BCX0%22>: Photo paper, aluminum, acrylic,&#8230; of all sizes starting at 20x20cm. For more information, you can go to <a href=%22https:\/\/eye-origin.us\/our-products\/%22>the \u201cour products\u201d section<\/a> or go directly to the gallery so that our photographers can explain the best options for framing your iris.<\/span><\/span><span class=%22EOP SCXW89359328 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is it possible to have only the digital version? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW236522869 BCX0%22><span class=%22NormalTextRun SCXW236522869 BCX0%22>Of course, you have a digital option in<\/span><span class=%22NormalTextRun SCXW236522869 BCX0%22> high quality<\/span><span class=%22NormalTextRun SCXW236522869 BCX0%22> <\/span><span class=%22NormalTextRun SCXW236522869 BCX0%22>that you will<\/span><span class=%22NormalTextRun SCXW236522869 BCX0%22> be able to print on different materials as you wish. Free to your creativity!<\/span><\/span><span class=%22EOP SCXW236522869 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;I have brown eyes, is it worth it? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW234089346 BCX0%22><span class=%22NormalTextRun SCXW234089346 BCX0%22>Absolutely! Brown eyes are equally filled with wonder and mystique, and oftentimes you\u2019ll find a variety of different colors and textures brought to life through our macro-photography. Visit any of our galleries to see for yourself!<\/span><\/span><span class=%22EOP SCXW234089346 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_0&#8243;][\/dsm_faq_child][\/dsm_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;During your session&#8221; layout=&#8221;inline&#8221; layout_inline_order=&#8221;right&#8221; image=&#8221;https:\/\/eye-origin.us\/wp-content\/uploads\/2023\/08\/Asset-1.svg&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;5%&#8221; button_url_new_window=&#8221;1&#8243; image_width_tablet=&#8221;15%&#8221; image_width_phone=&#8221;15%&#8221; image_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;2.4vw&#8221; header_font_tablet=&#8221;&#8221; header_font_phone=&#8221;&#8221; header_font_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_card][dsm_faq dsm_accordion_gap=&#8221;21px&#8221; dsm_close_bg_color=&#8221;#FFFFFF&#8221; dsm_open_icon_bg_color=&#8221;gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780&#8243; dsm_open_icon_color=&#8221;#FFFFFF&#8221; dsm_close_icon_bg_color=&#8221;gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95&#8243; dsm_close_icon_color=&#8221;#FFFFFF&#8221; dsm_animate_icon=&#8221;on&#8221; dsm_icon_placement=&#8221;right&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_font_size=&#8221;17px&#8221; closed_header_font=&#8221;|600|||||||&#8221; closed_header_font_size=&#8221;17px&#8221; content_font_size=&#8221;17px&#8221; animation_style=&#8221;fade&#8221; border_color_all_dsm_toggle_open_border=&#8221;#FFFFFF&#8221; border_color_top_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_color_right_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_width_bottom_dsm_toggle_closed_border=&#8221;1px&#8221; border_color_bottom_dsm_toggle_closed_border=&#8221;gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773&#8243; border_color_left_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_radii_dsm_icon_open_border=&#8221;on|94px|94px|94px|94px&#8221; border_radii_dsm_icon_close_border=&#8221;on|66px|66px|66px|66px&#8221; global_colors_info=&#8221;{%22gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773%22:%91%22border_color_bottom_dsm_toggle_closed_border%22,%22border_color_bottom_dsm_toggle_closed_border%22,%22border_color_bottom_dsm_toggle_closed_border%22%93,%22gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780%22:%91%22dsm_open_icon_bg_color%22,%22dsm_open_icon_bg_color%22,%22dsm_open_icon_bg_color%22%93,%22gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95%22:%91%22dsm_close_icon_bg_color%22,%22dsm_close_icon_bg_color%22,%22dsm_close_icon_bg_color%22%93}&#8221;][dsm_faq_child dsm_title=&#8221;How does it works ? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22>We mix photography capturing the essence of your iris with high quality printing to see your eye in great details. Apart from the photo, you will have some explanations about the curiosities of your eyes, both colors and textures and how do they relate to you.<\/span><span data-ccp-props=%22{}%22> <\/span><\/p>\n<\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;How long does the experience last? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW32951600 BCX0%22><span class=%22NormalTextRun SCXW32951600 BCX0%22>The on-site experience is very quick, <\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW32951600 BCX0%22><span class=%22NormalTextRun SCXW32951600 BCX0%22>typically lasting about 5-10 minutes per person.<\/span><\/span><span class=%22EOP SCXW32951600 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Are the photos natural?  &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW209417911 BCX0%22><span class=%22NormalTextRun SCXW209417911 BCX0%22>At Eye Origin, we value showcasing the natural beauty that is within the iris. Accordingly, we don\u2019t alter the colors or textures that organically exist within the eye. <\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW209417911 BCX0%22><span class=%22NormalTextRun SCXW209417911 BCX0%22>That&#8217;s why we always show you the raw photos of your eyes before the result.<\/span><\/span><span class=%22EOP SCXW209417911 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is there a minimum age? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW80749632 BCX0%22><span class=%22NormalTextRun SCXW80749632 BCX0%22>No, although we recommend waiting until 2 years old<\/span><span class=%22NormalTextRun SCXW80749632 BCX0%22>. <\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW80749632 BCX0%22><span class=%22NormalTextRun SCXW80749632 BCX0%22>During the process, the child will have to sit still for a set of photos, and as long as he\/she is willing and cooperative our team is more than happy to try!<\/span><\/span><span class=%22EOP SCXW80749632 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Can I try first? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW189793706 BCX0%22><span class=%22NormalTextRun SCXW189793706 BCX0%22>A great way to preview your iris is through our interactive mirrors that are available at each gallery location<\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW189793706 BCX0%22><span class=%22NormalTextRun SCXW189793706 BCX0%22>, it <\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW189793706 BCX0%22><span class=%22NormalTextRun SCXW189793706 BCX0%22>will allow you to see your irises in a way that you\u2019ve never seen before!<\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW189793706 BCX0%22><span class=%22NormalTextRun SCXW189793706 BCX0%22> If you are interested, you can try the experience with our photographers to see your eyes in more detail.<\/span><\/span><span class=%22EOP SCXW189793706 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;I have contact lenses, is this a problem? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW240041081 BCX0%22><span class=%22NormalTextRun SCXW240041081 BCX0%22>Not at all, our galleries are fully equipped with contact solution and lens cases. After deciding on which iris you\u2019d like to transform into the artwork, our team will direct you to take off your contact lens for the final photos. This is necessary because lenses can interfere with the quality of the iris images, and we want to ensure that the final artwork is a high-quality reflection of your natural iris!<\/span><\/span><span class=%22EOP SCXW240041081 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;don&#8217;t live here, can you send it to me? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW1367665 BCX0%22><span class=%22NormalTextRun SCXW1367665 BCX0%22>Of course!<\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22 class=%22TextRun SCXW1367665 BCX0%22><span class=%22NormalTextRun SCXW1367665 BCX0%22> <\/span><\/span><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW1367665 BCX0%22><span class=%22NormalTextRun SCXW1367665 BCX0%22>W<\/span><span class=%22NormalTextRun SCXW1367665 BCX0%22>e s<\/span><span class=%22NormalTextRun SCXW1367665 BCX0%22>hip<\/span><span class=%22NormalTextRun SCXW1367665 BCX0%22> all our products worldwide!<\/span><\/span><span class=%22EOP SCXW1367665 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Can I offer the experience to someone? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW181135017 BCX0%22><span class=%22NormalTextRun SCXW181135017 BCX0%22>Yes! <\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>We have <\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>gift card<\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>s available<\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22> <\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>by mail <\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>or directly in our gallery. Our <\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22>gift<\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22> cards<\/span><span class=%22NormalTextRun SCXW181135017 BCX0%22> do not have an expiration date.<\/span><\/span><span class=%22EOP SCXW181135017 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Is the photo dangerous\/aggressive for eyes? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW70199943 BCX0%22><span class=%22NormalTextRun SCXW70199943 BCX0%22>Our photography process is 100% safe! We use a soft flash from an angle that is painless for most people as it doesn\u2019t shine directly into the eyes<\/span><\/span><span class=%22EOP SCXW70199943 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;Protection of personal data \/ biometric recognition &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22>Typically, we keep the artwork version of your iris for<\/span><span data-contrast=%22auto%22>ever <\/span><span data-contrast=%22auto%22>in case of future orders. The raw photos are deleted shortly after the artwork is created and delivered. Both can be deleted instantly upon request.<\/span><span data-ccp-props=%22{}%22> <\/span><\/p>\n<p><span data-contrast=%22auto%22>With our photography system, the biometric recognition of your eye is not possible. The equipment used for biometric purposes provides a 3D scan of the eye, whereas our camera equipment can only create 2D photos of the eye (which are then strictly used for artistic purposes).<\/span><span data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_1&#8243;][\/dsm_faq_child][\/dsm_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dsm_card title=&#8221;After sales service: &#8221; layout=&#8221;inline&#8221; layout_inline_order=&#8221;right&#8221; image=&#8221;https:\/\/eye-origin.us\/wp-content\/uploads\/2023\/08\/Asset-1.svg&#8221; image_as_background=&#8221;off&#8221; image_width=&#8221;5%&#8221; button_url_new_window=&#8221;1&#8243; image_width_tablet=&#8221;15%&#8221; image_width_phone=&#8221;15%&#8221; image_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h2&#8243; header_font_size=&#8221;2.4vw&#8221; header_font_tablet=&#8221;&#8221; header_font_phone=&#8221;&#8221; header_font_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_card][dsm_faq dsm_accordion_gap=&#8221;21px&#8221; dsm_close_bg_color=&#8221;#FFFFFF&#8221; dsm_open_icon_bg_color=&#8221;gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780&#8243; dsm_open_icon_color=&#8221;#FFFFFF&#8221; dsm_close_icon_bg_color=&#8221;gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95&#8243; dsm_close_icon_color=&#8221;#FFFFFF&#8221; dsm_animate_icon=&#8221;on&#8221; dsm_icon_placement=&#8221;right&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_font_size=&#8221;17px&#8221; closed_header_font=&#8221;|600|||||||&#8221; closed_header_font_size=&#8221;17px&#8221; content_font_size=&#8221;17px&#8221; animation_style=&#8221;fade&#8221; border_color_all_dsm_toggle_open_border=&#8221;#FFFFFF&#8221; border_color_top_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_color_right_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_width_bottom_dsm_toggle_closed_border=&#8221;1px&#8221; border_color_bottom_dsm_toggle_closed_border=&#8221;gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773&#8243; border_color_left_dsm_toggle_closed_border=&#8221;#FFFFFF&#8221; border_radii_dsm_icon_open_border=&#8221;on|94px|94px|94px|94px&#8221; border_radii_dsm_icon_close_border=&#8221;on|66px|66px|66px|66px&#8221; global_colors_info=&#8221;{%22gcid-04c5d827-5a1d-4bd1-a6d8-c5b4b9a60773%22:%91%22border_color_bottom_dsm_toggle_closed_border%22,%22border_color_bottom_dsm_toggle_closed_border%22,%22border_color_bottom_dsm_toggle_closed_border%22%93,%22gcid-17d1fefe-3f60-4a3e-91fe-80f8b915c780%22:%91%22dsm_open_icon_bg_color%22,%22dsm_open_icon_bg_color%22,%22dsm_open_icon_bg_color%22%93,%22gcid-7bdcbe8a-caeb-4d64-9c5e-107bd2ec5f95%22:%91%22dsm_close_icon_bg_color%22,%22dsm_close_icon_bg_color%22,%22dsm_close_icon_bg_color%22%93}&#8221;][dsm_faq_child dsm_title=&#8221;What are the production\/delivery times? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW136098444 BCX0%22><span class=%22NormalTextRun SCXW136098444 BCX0%22>For all our frames, the production\/delivery time is approximately 2 weeks. For faster <\/span><span class=%22NormalTextRun SCXW136098444 BCX0%22>hand <\/span><span class=%22NormalTextRun SCXW136098444 BCX0%22>delivery, you will have the option of <\/span><span class=%22NormalTextRun SCXW136098444 BCX0%22>prints or <\/span><span class=%22NormalTextRun SCXW136098444 BCX0%22>digital<\/span><span class=%22NormalTextRun SCXW136098444 BCX0%22>. <\/span><\/span><span class=%22EOP SCXW136098444 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_2&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;What is the refund policy? &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW233344791 BCX0%22><span class=%22NormalTextRun SCXW233344791 BCX0%22>As our gallery is based on a unique and personalized product, we do not offer refunds. But we are sure that you will not regret your purchase!<\/span><\/span><span class=%22EOP SCXW233344791 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_2&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;My frame arrived damaged &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 xml:lang=%22EN%22 lang=%22EN%22 class=%22TextRun SCXW12028582 BCX0%22><span class=%22NormalTextRun SCXW12028582 BCX0%22>We are sorry for this inconvenience, <\/span><\/span><span data-contrast=%22auto%22 class=%22TextRun SCXW12028582 BCX0%22><span class=%22NormalTextRun SCXW12028582 BCX0%22>In the case that your frame arrived damaged, please reach out to the gallery and we would be happy to process a replacement frame for no additional cost.<\/span><\/span><span class=%22EOP SCXW12028582 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_2&#8243;][\/dsm_faq_child][dsm_faq_child dsm_title=&#8221;The deadlines have passed and I still have not received my frame &#8221; dsm_content=&#8221;<\/p>\n<p><span data-contrast=%22auto%22 class=%22TextRun SCXW232494360 BCX0%22><span class=%22NormalTextRun SCXW232494360 BCX0%22>On rare occurrences, unforeseen delays can set back the intended delivery time for your frame. In these instances, please reach out directly to our team and we\u2019d be happy to give you more insight into the status of your order!<\/span><\/span><span class=%22EOP SCXW232494360 BCX0%22 data-ccp-props=%22{}%22> <\/span><\/p>\n<p>&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; parentOrderClass=&#8221;dsm_faq_2&#8243;][\/dsm_faq_child][\/dsm_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQWelcome to Eye Origin, your premier iris imaging company. Our FAQ page covers everything you need to know before, during, and after your appointment. Discover essential information to prepare for your visit, understand the iris imaging process, and learn about our attentive after-sales service. Let us guide you through a seamless and captivating experience from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-246675","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/pages\/246675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/comments?post=246675"}],"version-history":[{"count":0,"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/pages\/246675\/revisions"}],"wp:attachment":[{"href":"https:\/\/test.eye-origin.com\/en\/wp-json\/wp\/v2\/media?parent=246675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}